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Frequently Asked Questions

Here are a few of our most frequent questions. Have another? Use the Contact Us form above, and we'll get back to you as soon as possible.

What is your cancellation policy?

A 50% deposit is required upon reservation and the remaining 50% will be collected 30 days prior to arrival. Any reservation cancelled 30 days prior to arrival will receive their deposit back in full. Any cancelations made 29-15 days prior to arrival will receive 25% of the total cost and any cancelations made 14 days or less will forfeit their monies in full. That deposit may be applicable to future reservations at the discretion of management.

Do you provide towels and toiletries?

We provide towels, natural shampoo and body wash that can be used on the land. We recommend that you bring any other necessary toiletries as we do not have any for sale at the camp. We ask that guests stick to all-natural bath products so that we can keep the ecosystem in pristine condition.

What is the bathroom situation?

We have the tented Safari Bath of your dreams. This shared luxury bathroom includes a fully functional hot shower with wand shower head, instant hot and cold water, sink and flushing toilet. Over 8’ of headroom. 120 sq feet, with 60 sq feet of dressing room space.

What about dietary restrictions?

Once you make your reservation, you will be asked to make your selections for your package-included meals. At that time, please let us know if you have any allergies or dietary restrictions, we will be happy to accommodate you. Most meals and beverages are offered in or on eco friendly disposable serviceware.

Hideaway Co. also has a variety of snack boxes for your enjoyment between or after meals. Some options include cheese and charcuterie, breakfast pastries, cookie boxes and s’mores kits.

Do we have to eat at the main tent?

Guests have the option of dining in our main tent with fellow glampers or you may request your meal be delivered to your tent. Guests are assigned a table by name in the main tent. That table will remain yours for the weekend.

What are bar hours?

The Hideaway Bar  is open from 5:00PM - 10:30PM. However, beverages are available throughout the day, just ask.

For the safety of our guests and staff, we ask that you refrain from bringing any outside alcohol. If you want to bring your own snacks, those need to be stored securely in your vehicle or an airtight container. This is to prevent any unwanted furry or crawly creatures.

Check-in and check-out times?

You’ll want to get to Hideaway for the welcome reception starting at 5PM. Check in is between 5pm – 8pm. If you think you will be arriving after 8pm just let us know so we can make note on your reservation. Check out is 12pm Sunday.

Do the tents have electricity?

Just like camping, there are no outlets in the tent which means no mini fridge or coffee maker. However, there are battery powered fans & lanterns with USB plugs so you can charge at least 2 cell phones. If you need a powered battery for a CPAP or medical device just let us know in advance of your stay, so that we can request one. Powered batteries are available at an additional charge.

Are the camps lit at night?

Yes, solar pathway lighting allows you to take in your 1,000 star hotel room! That’s glamping! With that being said, there are lights in the common areas, the shared bathrooms, and your tent comes with lanterns for your use inside and outside the tent. We do recommend bringing a small camping headlamp for any night hikes you may find yourself on.

Can I lock my tent?

The tents do not have locks. However, they do zip up so you can close them when you leave. We do suggest keeping all valuables such as cash, jewelry, cameras, passports, etc with you or in a locked vehicle.

How safe is camp?

Our staff is on site 24 hours a day. We are there to help make your glamping experience comfortable & safe. The staff will make evening rounds at 11:00 PM. 

Are you pet friendly?

Yes, dogs are welcome! We have a $50 fee per pet for the weekend. We ask that they are kept on a leash and the owner cleans up after them. Pets are not to be left unattended in your tent at any time.

Do the tents have fire pits?

In order to provide a safe camping experience, we have communal fire pits that are lit between 6 pm and 11 pm nightly. We also have S’mores kits for purchase. Who doesn’t love S’mores?

Is there wifi?

No. Although we encourage taking advantage of your surroundings and truly disconnecting, we understand that isn’t alway possible. Connectivity is available through most major cell providers.

Will my cell phone work?

Yes, but the quality of coverage can vary. We suggest checking with your cell phone service provider.

There’s Yoga, what does that mean?

Yoga is complimentary. Please bring your own mat from home.

What should I pack?

Be sure to check the weather before arriving and pack accordingly for all weather conditions. You may want to bring quality hiking shoes/boots, backpacks, water bottles and cell phone chargers that have a USB-A end to charge in the base of your tent lanterns.

Is there parking?

There is a central parking lot. Upon arrival, guests services will take you and your belongings via golf cart to reception. Everything including parking is accessible via a foot path. For those who have a hard time getting around, just let us know and we can assist you with a golf cart.

Do the tents have heat?

For cool nights, the tents are equipped with wood burning pot belly stoves. We do provide wood for you. The stoves do help heat the tent quite a bit but you may still want to pack some warm clothes to ensure maximum comfort based on your preferences. For warmer nights, battery powered fans are there to provide comfort.

Do the tents have air conditioning?

Our tents do not have air conditioning. If you are visiting in the summer please keep this in mind. They do have solar powered fans and misting systems to help cool the tents a little. If you have small children or elderly it may not be the best fit in the middle of summer.

Should I bring the kiddos?

Sure! We have four 3-day family weekends during the season, but feel free to bring the whole family anytime. However, we do recommend kids be over 6 years of age.

Are there quiet hours?

Yes, our staff is there to encourage quiet time after 11pm and ask all guests to be respectful of others. 

What do I do if I've left something behind?

If you’ve left something behind during your stay, please email reservations@hideawayco.comto report your missing item(s). We will try our best to find and return your item(s). However, please keep in mind that Hideaway Co is not responsible for unfound items.

What about the weather?

Please be sure to check the weather before arriving and pack accordingly for all weather conditions. Hideaway Co. is rain or shine so please be prepared for anything. 

Health and Wellness

Saturday and Sunday, trained and certified yogis, will lead Mindfulness and Yoga to set the day ahead. This practice is for all levels of expertise. Please make sure you bring your own yoga mat from home and wear soft and comfortable clothes.